Privacy Policy
How we collect, use, and protect your information on this Portal.
Introduction
The Unified Booking Portal is operated by the Forest Department, Government of Uttar Pradesh, to provide integrated booking services for accommodation, safari, boating, and entry tickets. We are committed to protecting the privacy of every visitor and registered user of this Portal.
Information We Collect
- Account details — name, mobile number, email address, and password (stored in encrypted form) when you register.
- Booking details — tour category, dates, number of visitors, accommodation, safari, or boating preferences, and booking ID.
- Payment information — transactions are processed through secure, government-approved payment gateways; the Portal does not store your full card or bank details.
- Usage data — pages visited, device and browser type, and approximate location, collected automatically to improve the Portal.
- Feedback — any ratings, comments, or booking ID you submit through the feedback form.
How We Use Your Information
- To process and confirm bookings for accommodation, safari, boating, and tickets.
- To send booking confirmations, reminders, and updates via SMS or email.
- To respond to queries raised through the Contact page, AI Trip Planner, or feedback form.
- To analyse usage patterns and improve services offered on the Portal.
- To comply with applicable laws and government reporting requirements.
Data Security
Reasonable technical and organisational measures — including encryption, restricted access, and secure servers — are used to protect your personal information from unauthorised access, alteration, or disclosure. No method of electronic transmission or storage, however, can be guaranteed to be 100% secure.
Sharing of Information
Your information is not sold to third parties. It may be shared with:
- Government departments and forest range offices, for the purpose of verifying and managing your booking.
- Payment gateway providers, solely to process transactions.
- Law enforcement or regulatory authorities, where required by law.
Your Rights
You may request access to, correction of, or deletion of your personal information by contacting us using the details below, subject to applicable record-retention requirements for bookings and payments.
Cookies
The Portal uses cookies to keep you signed in, remember your preferences, and understand how the site is used. You can disable cookies through your browser settings, though some features may not work as intended.